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Cancellations and Refunds

Of course we regret any cancellations and our cancellation policy is as flexible and understanding as possible.  Many of our trip costs are incurred well in advance of trip departures and other travelers may have been turned away because the trip is full. All cancellations must be received at our office in writing and refunds will be issued according to the following schedule:
Regular Season Departures: (Nov 1 to Dec 14 & Jan 2 to May 31 each year)
60 days + prior to departure
Deposit retained as an administration fee.
41-60 days prior to departure
70% refund
21-40 days prior to eparture
35% refund
0-20 days prior to departure
The full amount is retained

 

Holiday Season Departures: (Dec 15 - Jan 1 Each Year)
90 days + prior to departure
Deposit retained as an administration fee.
60-89 days prior to departure
70% refund
30-59 days prior to departure
35% refund
0-29 days prior to departure
The full amount is retained

 

PLEASE NOTE If a guest must cancel their trip prior to departure and they can supply a replacement, only a $200 administration fee will be charged. The canceling client is fully responsible for finding replacement clients in order to receive a trip refund. We strongly recommend that participants purchase airfare, trip cancellation, and medical insurance for their protection in the event of illness. In the unlikely event Island Expeditions may need to cancel a trip due to insufficient participants, the client will receive a full refund for their land portion of the trip.